Frequently Asked Questions

Who is D&S Vending? 
*D&S Vending -serving the vending industry since 1965.
Visit our About Us page for more information.

How do I contact D&S Vending? 
*Mailing address: 2062 E 70th St, Cleveland, OH 44103 - more information on our Directions page.
*Phone: (800) 445-8363 (Toll Free - Continental US) or (216) 361-1022 (Cleveland and Outside USA)
*E-mail: [email protected] or see Our Team page for additional contact information.

What are your operating hours? 
*8am-5pm Monday-Friday Eastern Standard Time

I see information on vending machines - do you sell or service vending machines? 
*As of October 2023, D&S Vending no longer sells or services vending machines.
We are strictly a parts supplier - however, our parts associates have decades of experience, so they may be able to assist in troubleshooting an issue or pinpointing what parts you require to resolve said issue.
*We also provide online access to a variety of parts and repair manuals and videos to assist you.

How can I order parts? 
*Online: Our secure website offers more than 25,000 parts from nearly 40 manufacturers.  New products are added frequently.
    To ensure ease of checkout, please log into your account (or create one if you're a first-time customer) before adding items to your cart.
*Phone: (800) 445-8363 (Toll Free - Continental US only) or (216) 361-1022
    Please select option 1 for Parts Department - to ensure prompt service, have the following information ready:
    -Customer Number (located on your order/invoice/statement)
    -Part Number(s) or Make/Model/Serial Number of your machine
*Fax: (800) 275-8583 (Toll Free - 24 hours)
*There is a minimum order of $25, not including shipping costs.

How are shipping costs calculated? 
*Orders are charged the actual shipping costs, which can vary depending on size, weight and shipping method.
*A $4 handling fee is charged per box shipped.
*We reserve the right to change the shipping method from that selected to ensure a reasonable rate.
*Any high-value order (over $400) must be shipped UPS for insurance purposes - if you select USPS shipping on a high-value order, your shipping method will be changed without further notice.
*Orders shipped LTL will be charged actual freight charges plus $45 crating fee per skid/pallet.
*International orders are shipped Delivery Duty Unpaid, which means duties, government fees and taxes are the responsibility of the recipient.  D&S Vending is not involved in the calculation or collection of such fees.  We do provide our carriers your contact information so they may contact you to collect payment in order to complete delivery.  We also send multiple copies of your itemized invoice with your order to ease the Customs clearance process.  By placing an order with D&S Vending, you accept financial responsibility for these fees.

Why is there sales tax on my order? 
*D&S Vending collects and remits sales tax to the State of Ohio for all taxable merchandise shipped within the State. 
    We do not collect or remit sales or use tax for any other state.
*If you are in Ohio and exempt from Ohio Sales tax, you must provide a signed blanket exemption form annually to keep your status current.

Once my order is placed, how do I track its delivery? 
*90% of orders placed before 3pm EST are shipped same-day.
*Based on your shipping method, you will receive an e-mail confirmation once the order ships.
    Please make sure that this e-mail addresses can be received to ensure prompt delivery:
    [email protected]
*You will also receive an invoice within one business day after your order ships, which will also include tracking information.
    Please make sure that [email protected] can be received to ensure prompt delivery.
*Once the invoice with tracking information is received, please allow at least 24 hours before tracking your order online. (USPS.com or UPS.com)
    NOTE:  USPS is not updating package tracking on USPS.com in a timely manner - in some cases, packages are not being scanned until they arrive at their destination.
*If you have not received any tracking information or your invoice after three business days have passed, please contact us so that we may review.

How soon can I expect my order arrive? 
*Orders shipped to the continental US can take up to five business days to arrive, depending on distance and shipping method.
    NOTE: USPS shipping methods (Ground Advantage/Priority Mail/Express Mail) are experiencing severe delays - some shipments are taking up to two weeks to arrive, possibly longer. 
    If you require guaranteed delivery within two-five business days, UPS Ground should be selected - expedited orders should be shipped UPS Next Day Air or 2nd Day Air.
    By placing an order with D&S Vending and selecting USPS Mail delivery, you are acknowledging that these issues may affect your delivery.
    D&S Vending assumes no liability for USPS delivery of your package once it leaves our facility.  
*Orders drop-shipped from the manufacturer may ship under a different schedule - will will advise if your order is coming from someone other than D&S Vending.
*International shipments can take up to eight weeks to arrive.

Do you ship to my country? 
Effective 5/18/23 We are no longer shipping to the following countries:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

What if my package does not arrive? 
*If your UPS shipment has not been received and UPS.com shows that it has been delivered, please contact us so that we may review.
*If your USPS package has not been received and USPS.com shows that it has been delivered, please contact us so that we may review.
    You may also file a claim with USPS (800) 275-8777 - but you must wait until 30 days after the tracking number has been issued.
Replacement orders will be shipped at our expense, subject to management approval.
*D&S Vending and our carriers are not liable for unsecure delivery locations or goods stolen after delivery.
 

Holiday Shipping

How can I pay for my order? 
*We accept MasterCard, Visa, Discover or American Express.
    -When paying by credit card and placing an order online, an authorization for your estimated order total will be placed on your card at the time of checkout.
     Once your order is boxed and ready for shipment, the actual total will be charged to your card (captured).
     Depending on your bank, there may be a period of time, up to 72 hours, where both the authorization and the capture amounts will show as pending on your card.
     Only the captured amount will clear your bank, the authorization amount will fall off. 
     If this does not occur, please contact your credit card issuer or bank for more information. 
     The captured amount will match the invoice we send after shipment.
  -When paying by credit card and placing an order over the phone, your card will be charged once your order is boxed and ready for shipment.
*Cash is accepted for local (Cleveland, OH) pickup orders with exact change only.
*Check payment is only accepted for customers who have Net Terms accounts.

What do I do if my package is damaged? 
*If a package has noticeable damage, refuse the shipment and do not sign for it. 
*If a package arrives undamaged but the items inside are damaged, please contact Dennis Olsen for instructions-do not discard any of the packaging. 

How do I return an item? 
*All stock items may be returned for credit within 60 days of the date of invoice, less a minimum 15% restocking fee. 
Before returning any item, you must contact Pat Leary to request a Return Merchandise Authorization (RMA).
Returning an item before an RMA can be issued will delay processing of your credit.
          Please include this form with your returned merchandise.
*Special Order items are not able to be returned for credit - this will be noted on your invoice.
    Deposits on Special Orders are non-refundable.
    All condiment/micromarket stands, Lektrotruck/Brawny Brute/Strongway, truck safes and Parlevel kiosks sales are considered to be Special Orders.  

What if there is an error in my order? 
*D&S Vending strives to be 100% accurate with all orders leaving our facility. 
However, errors do occur - we appreciate the chance to correct any mistake made on an order.
Please contact our Parts Department so that we may review your order and resolve any issues as quickly as possible.
Replacement items are shipped ground shipping at our expense; if expedited shipping is necessary, we will advise of any difference in shipping costs which will be assumed by the customer.
We appreciate your patience while we resolve any issues that may occur.

Limted Warranty
*All rebuilt changers, validators and boards sold by D&S Vending carry a 180-day warranty from the date of sale.  Any tampering with an item under Warranty or the Warranty sticker contained within will void all warranties.